Shipping & Returns

1. Destinations

We ship only to addresses within the United States. We do not export, and we do not ship to freight forwarders, mail forwarding services, or addresses we identify as re export intermediaries.

We ship to institutional and commercial addresses by preference. We may require a business or institutional delivery address where an order’s size or contents warrant it.

2. Processing and dispatch

In stock orders placed before 2:00 p.m. local time on a business day are normally dispatched the same day. Orders placed later, or on a weekend or holiday, are dispatched the next business day.

Orders may be held for verification under section 5 of the Research Use Policy. We will contact you if that happens.

3. Packing and cold chain

Material is supplied lyophilized in a sealed vial and shipped in insulated packaging with a cold pack. Lyophilized peptides are stable in transit at ambient temperature for the duration of a domestic shipment; the cold pack is a margin of safety, and a pack that has thawed on arrival does not by itself indicate a problem with the material.

On arrival, transfer vials to -20 °C storage promptly. Storage direction for each item appears on its product specification.

4. Tracking, title, and risk

Tracking is issued by email at dispatch. Title and risk of loss pass to you when we deliver the shipment to the carrier. Delivery estimates are estimates and not guarantees, and we are not liable for carrier delay.

5. Inspection on arrival

Inspect every shipment on arrival. Notify us at alchemyarchivellc@gmail.com within five business days of any shortage, breakage, or discrepancy between what you ordered and what arrived, with photographs of the packaging and vials. After five business days the shipment is deemed accepted.

If a lot number on a vial does not resolve in our certificate lookup, do not use the material. Contact us and we will trace it.

6. Returns

We cannot accept the return of any vial that has left our control, once it has been opened. This is not a commercial preference. A reagent whose chain of custody and storage we cannot vouch for cannot be re released to another researcher, and we will not resell it.

We will provide a replacement or a refund, at our election, where:

• the material does not conform to the Certificate of Analysis for its lot;
• the wrong item or quantity was shipped;
• the vial arrived damaged, and you reported it within five business days.

Requests under this section must be made within thirty days of delivery. We may ask you to return the material, at our cost, before providing a remedy. This is your exclusive remedy under section 7 of the Terms of Sale.

7. Refused, undeliverable, and cancelled orders

Where a shipment is returned to us as undeliverable or refused, we refund the price of the goods less outbound shipping and a restocking charge, and only where the packaging is intact and unopened.

Where we cancel an order under the Research Use Policy, including after dispatch, we refund it in full. If the material has already reached you in that circumstance, we will arrange its return or disposal at our cost, and you must not use it in the meantime.

8. Refund handling

Where an approved refund can be returned to the payment method you used, we do that, and we aim to issue it within ten business days of approval.

Some of the payment routes we use cannot return funds to the original method. Card payments taken through a processor that settles to us in digital currency cannot be reversed back to your card, because there is no card transaction on our side to reverse. Where that applies to your order, we will contact you within five business days of approving the refund to agree an alternative method, normally an ACH transfer to a U.S. bank account in your name, and issue it within ten business days of agreeing the details.

You will not be left without a refund because of how we happen to be paid. If we cannot return your money by any method you are willing to accept, tell us and we will keep working the problem until it is resolved.

Where a refund is made in a digital asset, it is calculated from the U.S. dollar amount of your order and converted at the rate applicable on the date of refund, so the amount you receive may differ from the amount you paid. We bear our own processor and network fees on a refund we approve. We do not deduct them from what we owe you.

Refunds by ACH or wire are returned to the originating account where one exists. Where an order was invoiced and paid against a purchase order, the refund is issued as a credit note or an ACH transfer, at the purchasing institution’s preference.

If you are unsure how a refund would reach you before you order, ask us first. We would rather answer that question in advance than have you discover it after a problem.